The Sicilians - Frequently Asked Questions
Welcome to Le Siciliane
Le Siciliane is a clothing and accessories brand, beloved by Sicilians and tourists seeking a unique souvenir of Sicily.
You can purchase on our website, or from over 50 authorized retailers.
Below you’ll find answers to frequently asked questions. If you don’t find the information you’re looking for, please don’t hesitate to contact us.
Payment methods
You can pay in two ways.
- Credit Cards. Online transactions are guaranteed by Stripe or PayPal, using a server that adopts the SSL protection system. The systems accept credit cards from the MasterCard – Visa – Visa Electron and PostePay circuits.
- PayPal, using your credit. You can use the “Pay in 3 installments” function, offered by PayPal to divide the payment into three convenient monthly installments. Find the instructions for use on the site of the service provider.
Shipping
Only in Italy, shipping costs are FREE for orders over €100, excluding some bulkier products, such as ceramics.
Shipping times in Italy are generally 48-72 hours, taking into account that orders are almost always shipped the day after receiving payment. For other countries, it takes more days, but the shipment is tracked and you will receive the tracking to monitor it.
For Germany, Spain, Holland and the Netherlands, Luxembourg, Slovenia, Denmark, Belgium, Austria, Croatia, Romania, Poland, the shipping cost is about €15.90
For France, Finland, Sweden, Ireland, Portugal, the shipping cost is about €16.90
To have an exact preview of the shipping cost, you must enter the destination country.
Change or withdrawal
You can make an exchange or withdraw within 14 days from the date of receipt of the goods. You can change the size, or change the product or return it entirely, obtaining a refund of the purchase price (excluding any shipping costs).
- Make sure that the products to be returned are intact in all their parts, including the packaging. For t-shirts, sweatshirts and in general for all clothing items, it is important that the tag has not been removed and obviously they have not been washed.
- Send an email to our address info@lesicilianeofficial.com
- Wait for our email with the shipping authorization and the address to ship the products to.
- Send the products to the address we provide.
- Alternatively, you can request the collection service (in Italy it costs €6, to be verified in other countries), we will take care of sending the courier to your address.To learn more about the terms and conditions of return, please see the “Right of withdrawal” section on the “Terms and conditions of use” page by clicking Here.
Shipping times
All products, unless otherwise indicated, are generally shipped within 24 working hours of receiving the order, using the most important national and international couriers and will be delivered in approximately 48/60 hours, in Italy, in other countries it takes a few more days. In any case, the shipment is monitored and you can follow it with the tracking.
Original photographs and prints are shipped approximately 3 days after receiving the order.
Sculptures, such as Moor’s heads, are shipped within 24/48 hours. However, being works of art produced in limited numbers, they may not be immediately available and require up to a maximum of 15 days for cooking and decoration/enamelling. In any case, you will be promptly informed of their availability.
Extra Italia purchase
It is possible to purchase from many other countries, shipping costs are calculated at check-out. It is possible, however, that some heavy products, such as sculptures, may require a small surcharge in some countries. In this case, you will be contacted promptly to provide the details.
Copyright of images
The photographs and images for sale on this site have been registered as design models at the Patent and Trademark Office (UIBM) and are renewed every 5 years to protect them from copies and imitations. The photographs are also considered creative works resulting from the author’s ingenuity and therefore (unlike simple photographs), they are legally protected for 70 years from the death of the author. The moral rights belong to the author, while the material rights belong to LE SICILIANE who is the owner. Therefore, all the images and photographs for sale on this site, as well as all the images shown on the site itself, belong to LE SICILIANE and are sold exclusively for private use, i.e. for decorative use or for collection purposes. Any different use is therefore prohibited, such as their reproduction or copy, even partial, or their re-presentation for illustrative purposes. All violations have been and will always be prosecuted according to the terms of the law. Therefore, any use other than that listed above must be authorized in writing by LE SICILIANE, by submitting a specific request to our email address.
Surrealista
Ceci n'est pas un cannolo
La regina con fichi d'India
